HR service outage: Friday, June 13 2014 7:30 AM – 8:20 AM
During maintenance work being carried out on a server chassis, the HR database server lost connectivity to the Storage Area Network (SAN) at approximately 7:30 AM. The server was rebooted, the file...
View ArticleDaylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM
Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45...
View ArticleHR service outage: Tuesday, July 14, 2015
Around 8:45 AM, we became aware of communication problems to the HR reporting database. The problem was traced to a configuration change introduced in the HR system. A restart of the HR system was...
View ArticleScheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.
The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L. RAMSS, eHR and other applications accessed...
View ArticleeHR partial service outage: Friday, December 1, 2017
Around 8:30 AM one of the eHR web servers stopped working properly. Some eHR users, if connected to this web sever, would have experienced lack of response or an HTTP error. The web server was...
View ArticleeHR job postings failing: Friday, December 1, 2017
Around 8 AM on Friday, Dec. 1st 2017, job postings stopped working properly. Technical staff are troubleshooting the issue with he vendor. At this stage the root cause of the problem is not yet...
View ArticleeHR service outage: Tuesday, Jan. 30, 2018
Since 10:00 AM, today, Jan. 30, 2018, the eHR has been offline while we investigate a server issue. Update – 8:00 PM, Jan 30, 2018 – the eHR service has been restored. Please accept our apologies for...
View ArticleeHR service outage: Saturday, Feb. 3, 2018
At approximately 1 PM, today, February 3, 2018, the eHR system became unavailable due to a file system problem. The server was rebooted and services restored around 1:25 PM. Technical staff are...
View ArticleeHR service outage: Tuesday, April 14th, 2020
At approximately 8:45 AM, today, April 14th, 2020, the eHR system became unavailable for some users due to a memory issue in one of the web servers. The server was rebooted and services restored...
View ArticleeHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM
On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM. We are still troubleshooting the root cause....
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