my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM
Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight. During this period Ryerson’s Central...
View ArticleLDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update
Update: This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. ===============================================================...
View ArticleCAS service interruption: Dec. 16 11:7 PM – Dec 17 2:12 AM
Central Authentication Service (CAS) application server’s threads had reached the max and could not handle new requests at 11:57 PM on December 16, 2012. Services were restored at 2:12 AM on December...
View ArticleHR service outage: Sunday, Jan. 6 2013 17:08PM – Monday, Jan 7 2013 8:46AM
Due to maintenance work being carried out on a server chassis, one of the HR batch server file systems went into read only mode on Sunday, Jan 7 at approximately 5:08 PM. This caused some automated...
View ArticleScheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January...
To mitigate issues that caused my.ryerson and CAS services interruptions on Dec 26, 2012 and Jan 1, 2013, CCS will be moving www.ryerson.ca and uPortal to a new load balancer on Friday, January 18,...
View ArticleCAS, RAMSS, eHR outage: Saturday, Feb. 16 2013 5:04 AM to 8:31 AM
A network device failed at 5:04 AM this morning making Ryerson’s Central Authentication System unavailable as well as RAMSS and eHR. The system was restored by 8:31 AM this morning. Please accept our...
View ArticleScheduled applications outage during the Daylight Saving Time (DST) switch:...
RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch. We apologize for any inconvenience this may cause. -Computing and...
View ArticleIntermittent LDAP authentication failures – Wedn., March 13, 2013 2:45 AM –...
Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira...
View ArticleCAS – Central Authentication System – Service disruption, March 25, 2013...
CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013. This was due to an issue with a database server file system. The problem is being...
View ArticleIntermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM
A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size. This caused an intermittent response issue for various applications,...
View ArticleIntermittent LDAP authentication failures – Friday, April 12, 2013 10:28 AM AM
One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems related to the amount of memory...
View Articlemy.ryerson service disruption: Monday, May 6, 2013 3:00 AM – 8:00 AM
At approximately 3:00 AM , a synchronization issue between RMS and the my.ryerson.ca portal application caused some users to receive a “access to application suspended” error when connecting to the...
View Articlemy.ryerson outage: Friday, May 30, 2013, 8 AM – 8:26 AM
On Friday, May 30, 2013, between 6 am and 8 am, CCS was performing scheduled maintenance on storage devices which impacted the my.ryerson portal and all applications accessed through the my.ryerson...
View Articlemy.ryerson service disruption: Monday, June 3 2013, 5 PM
The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca. These reports started at 5:05 PM. Access to my.ryerson.ca...
View ArticleeHR system outage: Monday, Jul 08 2013 midnight – 7:00 AM
An eHR database backup process aborted unexpectedly overnight, leaving the database shutdown from midnight to approximately 7:00 AM this morning, when a restart of the system was done. The root cause...
View Articlemy.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM
The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013. Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full...
View Articlemy.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm
The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began...
View ArticleHR service outage: Friday, June 13 2014 7:30 AM – 8:20 AM
During maintenance work being carried out on a server chassis, the HR database server lost connectivity to the Storage Area Network (SAN) at approximately 7:30 AM. The server was rebooted, the file...
View ArticleDaylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM
Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45...
View ArticleHR service outage: Tuesday, July 14, 2015
Around 8:45 AM, we became aware of communication problems to the HR reporting database. The problem was traced to a configuration change introduced in the HR system. A restart of the HR system was...
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